Certificates and transcripts

Frequently asked questions

Digital documents

The National Institute of Teaching provides secure online access to your digital academic qualification documents through Gradintelligence.

Your Gradintelligence account has already been created and your trainee records uploaded. Once you've activated your account, you'll be able to securely access your official digital academic documents online, share verified documents with employers and other organisations.

What is Gradintelligence?

Gradintelligence is the secure online platform used by the National Institute of Teaching to provide access to your official digital qualification documents.

You can use it to:

• View your official digital documents at any time.
• Securely share verified documents with employers, universities and other organisations.
• Create a personal profile to showcase your achievements.
• Choose to receive relevant job and further study opportunities through Gradintelligence's talent matching service.

The service is free to access.

What documents can I access?

Depending on your programme, you may be able to access your:

• Digital transcript.
• Postgraduate certificate in education (PGCE) award certificate.

Your documents remain available after you complete your studies.

How do I activate or access my account?

When you’re due to receive your digital documents, we’ll register you with the Gradintelligence service.

Once we've registered you with the service you will receive an email from [email protected] to your National Institute of Teaching email address explaining how to activate your account. This process will enable you to create your own username and password.

If you no longer have access to your National Institute of Teaching email or cannot remember your login information, you can easily activate or recover your Gradintelligence account by using the Gradintelligence Account Recovery page.

Please follow the steps below to recover access to your account:

1. Navigate to Gradintelligence Account Recovery
2. Select 'National Institution of Teaching' from the Institution dropdown list, enter your student ID number (you can find this on your results letter) and date of birth, use Captcha to authenticate, then click 'Submit'.
3. Choose the email address or SMS verification method (it will include a hint for your email address).
4. Enter the email address or number (based on hint displayed on the page).
5. You will receive an automated message with a verification code.
6. Enter the verification code.
7. Once verified, you will be redirected to the account activation page.
8. From here, you will be asked to reconfirm your date of birth, define your new account username and password, and specify your security question and security answer so that you can reset your password, should you ever forget it.

Once you've completed these steps, you'll have access to your documents.

Please keep your username and password secure, as you'll need them whenever you sign in.

How do I view my documents?

After signing in to Gradintelligence:

1. Open ‘My documents’.
2. Select ‘View’ next to the document you want to open.
3. Your document will open in a new browser tab.

How do I share my documents?

Gradintelligence enables you to securely share verified digital documents with employers, universities and other organisations.

To share a document:

1. Sign in to your Gradintelligence account.
2. Go to ‘My documents’.
3. Select the ‘Share’ option for the document you want to send.
4. Enter the recipient's details.
5. Review the information and confirm that you consent to sharing.
6. Select ‘Share now’.

The recipient will receive an email containing a secure link to access your document.

You remain in control of who your documents are shared with.

I'm having trouble accessing my account

If you can't sign in:

• Check that you've entered the correct student ID and date of birth. If you're unsure of your student ID, you can find it on your results letter.
• If you have forgotten your login details, please use the account recovery process on the Gradintelligence website.
• Check your spam or junk folder if you're waiting for a verification email.
• If you're still unable to access your account, contact the National Institute of Teaching’s Registry team by emailing [email protected].

I have outstanding tuition fee debt. When will I receive my digital certificate and transcript?

If you have any outstanding tuition fee debt, your digital certificate and transcript will not be available until this has been cleared.

Please contact our Finance team at [email protected] to discuss your account. Once the debt has been cleared and the Registry team has been notified by Finance, it may take up to five working days for your digital certificate and transcript to be updated. You will then be able to access your digital certificate and transcript via the GradIntelligence website.

Need more help?

If you need help accessing your qualification documents or using Gradintelligence, please contact the National Institute of Teaching’s Registry team by emailing [email protected].

Printed certificate

Will I get a printed certificate?

If you have completed a Postgraduate Certificate in Education (PGCE), your printed PGCE certificate will be posted to your home address before your graduation ceremony. In the meantime, you will have access to your digital certificate.

Printed PGCE certificates are issued separately and are not provided through Gradintelligence. If you have any queries about your printed PGCE certificate, please email [email protected].

If you have been awarded qualified teacher status (QTS), a printed certificate is not issued. Your QTS recommendation is made electronically through the Department for Education (DfE) system, after which you can download your digital QTS certificate from the GOV.UK 'Access your teaching qualifications' service.

Academic transcripts are issued digitally only and can be accessed through Gradintelligence.

How do I update my address for my printed certificate?

If you have recently changed your address, please email the Registry team at [email protected] with your updated address details to ensure your printed certificate is sent to the correct location.